Overview
Feedlyze is a dedicated issue-reporting and feedback application built to streamline communication between me and my clients. It provides an intuitive and efficient platform where clients can report bugs, submit feedback, and request new features for the digital products I have developed. All reports are centralized in a structured environment, allowing me to track issues, assign priorities, and maintain a clear overview of ongoing and resolved tickets. Clients benefit from a simple submission workflow, while I gain a powerful tool to manage support, improve transparency, and optimize project maintenance.
Features
- Ticket creation for bugs, issues, and feature requests
- Priority assignment and categorization
- Real-time ticket updates through API synchronization
- Intuitive interface for clients to submit and follow their tickets
- MySQL-based data storage for reliable and scalable ticket management
- Push notifications for ticket updates and responses
- Admin dashboard for filtering, sorting, and resolving reports
Technologies Used
- Flutter for cross-platform mobile development
- Node.js for backend services and REST API
- MySQL for structured and persistent data storage
- JWT for secure authentication
- Flutter Local Notifications for client updates
- Material Design principles for interface clarity
Challenges & Solutions
Challenges
Ensuring smooth communication between the mobile app and the backend required careful API planning. Managing ticket states, priorities, and user roles added complexity to the database structure. Creating a seamless experience for non-technical clients also meant simplifying the interface while keeping advanced functionality for administration.
Solutions
I designed a well-structured REST API in Node.js with clear endpoints and validation rules to ensure reliable data exchange. The MySQL schema was optimized for filtering, sorting, and tracking ticket lifecycles efficiently. To improve usability, I implemented a guided submission flow and reduced unnecessary steps for clients. Notifications were integrated to keep users updated on ticket progress, enhancing communication and reducing manual follow-ups.